- Utilities & Waste management
Share service updates and billing reminders with customers
We help electric suppliers, waste management providers, and water districts communicate important and emergency information to residents, businesses, and employees.
- VISTOSMS
Quickly reach customers and employees
Utility companies need a quick and efficient way to communicate with both customers and employees. VistoSMS’s utility company text service is proud to solve this problem by providing simple, affordable messaging services for electric suppliers, waste management providers, water districts, and more in the energy and utility sector.
- Brownout Warnings
- Shut-Off notifications
- Payment Collection
- Watering Restrictions
- Shift Changes
- Water Boil Alerts
- Holiday Schedules
Automate Your Bulk SMS Campaigns
When you set up text automatic, VistoSMS works for you, even when you’re not working.
Integrate with Your Company's ERP or CRM Software
Benefits Of Text Messaging for Utility Companies
Send payment and renewal reminders instantly and automatically
With VistoSMS integrated into your CRM you can automatically send payment and renewal reminders in a format that actually gets read. SMS has open rates as high as 98%. And payment 'nudge' text messages have been proven to increase on-time payments.
Incredible return on investment (ROI)
SMS for utility companies is a cheap but extremely targeted means of marketing and communicating. Sending personalized messages to customers in a format they respond to will lead to better engagement and increased sales.
Improve customer service.
SMS customer service is a quick and cost-effective way to assist clients. Two-way text messaging is also the preferred communication channel for customers.
Garbage Collection SMS Reminders Using VistoSMS
Text Simple Reminders
Probably the biggest single headache for customers around waste management is forgetting about collection days. You could go a more traditional route and send your customers a reminder via email. The problem is hardly any emails ever get opened, and by the time anyone does open a reminder, it’s too late to make a difference. But what if the reminder to your customers was front and center in their day? This is the priority you can achieve with text message notifications. Over 95% of all text messages are opened and read, so gone are the days of customers forgetting to do their part in the collection process.
SMS Payment Reminders
The other major hassle that can present itself to any utilities company is the payment of bills by customers. This is another area that text messaging can help the bottom line. You can easily send out reminders to customers about upcoming payments that are due on their accounts.Even better when a customer is behind on a bill, you can easily have a system in place to send out an automated reminder text message using variable messages. A gentle nudge is much better than a potentially alarming phone call to get your account back on track and paid in full.
Set Up Garbage Collection Reminders Today!
There’s no better time than now to get set up using SMS text messaging to stay in contact with your customers and VistoSMS can help your organization get there. With VistoSMS you can segment your customers into different groups and reach only the relevant ones when needed. And these reminders can be scheduled and automated to free up time on your team to further improve the overall customer experience
- VISTOSMS
Send with Peace of Mind
Our software is built to reliably text lists of any size. Send your messages with confidence when you partner with us.
99.95% Uptime
99.95% uptime with real-time second site replication
Reliability You Can Trust
Industry-leading deliverability and messaging speeds
Secure Messaging
Enterprise-grade security with TLS 1.2 protocol
- VISTOSMS
Utility Business Messaging Through SMS
SMS utilities solutions can be used across the energy and utilities sector to automate processes related to workflow and also to enhance consumer satisfaction. Often utility bills are the dreaded payments customers begrudge, so when you make the process as easy as possible for clients, they will be more inclined to make payment on time.
Bill payment by SMS
Link your payment platform in your SMS payment reminder.
Service Interruptions
Keep your customers informed - and happy.
Customer Service
People respond well to the option of engaging with their utility provider by SMS.
Appointment Reminders
Use two-way SMS and give customers a convenient way to confirm, cancel, reschedule.
SMS is perfect for utility companies to send everything from appointment reminders to outage notifications. It’s fast, powerful, and incredibly simple with the VistoSMS platform.
- VISTOSMS
An Enterprise Texting Solution That Grows With You
Our enterprise text messaging platform scales with your business.
Add additional numbers for each location or team member.
Invite team members and set up custom permissions
Add unlimited contacts and lists
UTILITIES AND WASTE FAQS
Most frequent questions and answers
As long as you’re reaching out to people with the information they want, and you have consent to message them – a mass text messaging service can be a very powerful communication tool for delivering reminders, notifications, and alerts.
While mass text messaging is by no means illegal, it is heavily restricted. The U.S. government has a long history of regulation, protecting consumer privacy concerning telemarketing and robocalls, and this also extends to text messaging. The most critical piece of legislation narrowing the scope of acceptable telemarketing practices came with the TCPA of 1991, which amended the original Communications Act of 1934.
Text message recipients can use SMS to reply STOP to any message, call recipients can opt out at the end of the message, and anyone can enter a phone number on our opt out page.
Additionally, our new Auto Opt-Out feature “reads” the reply messages to help make sure that those not wanting to receive your texts are removed. This type of artificial intelligence (AI) or machine learning can comb through the stream of comments to look for patterns of phrases that show dissatisfaction and a desire to opt out. Since our network handles millions of automated messages, we’ve collected quite a few that signal an opt out without using the word “stop”.
Similar to phone calls, text messages must come from a pre-designated number which can be a toll-free or local phone number.
When you create a new account you are automatically assigned a random toll-free text number for use. You can enable your own business number for texting, however, you must authorize them to send and receive text with our carrier before use.
Send payment and renewal reminders
Keep customers informed of usage or outage alerts
Send emergency alerts
Gather feedback
Increase customer satisfaction and engagement by sending personalized messages
Reduce overdue payments when you notify customers of outstanding utility bills
Send renewal reminders instantly
Improve customer service and the morale of your customer support team
Texting is the preferred communication channel for many customers
